Regarding the long-term non update of package tracking (two weeks or longer), you can contact me directly by email and I will contact the logistics company to check if the package is lost. If it is confirmed to be lost, we will either resend it or issue an immediate refund. Other negative comments will not have a better impact on both parties. I will process the refund through postal evidence.
Delivery time: It takes about 1-3 daysļ¼
Delivery Timeļ¼
USA: About 5-10 days.
Europe and other countries: transportation takes 8-15 days.
Claims Policy:
If the package is confirmed lost or detained by customs with relevant proof, we will either resend it or issue a refund. We do not provide compensation for packages that cannot be delivered due to incorrect or unknown address information. Therefore, please verify the address multiple times before placing an order to ensure it is correct.
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